1. Consultation Conditions
1.1
Consultations are charged at £100. The £100 consultation fee is to be paid at the time of booking the consultation using a debit or credit card. Confirmation will be sent to you via e-mail confirming the date and time.
1.2
Debit cards and all major credit cards are accepted other than American Express. All non UK based/foreign cards will incur a 4% admin fee. Please note there is no admin fee for UK based credit and debit cards.
| Consultation Admin Fees | |
| 0% admin fee on debit cards and UK credit cards | Total payable = £100 |
| 4% admin fee on all non UK based/foreign cards | Total payable = £104 |
1.3
The £100 consultation fee for a Vaser consultation will be deducted from the total cost of your treatment. The procedure is to be booked within three months of the consultation date in order for the £100 consultation fee to become deductible. If the procedure does not take place the £100 consultation fee does not become refundable.
1.4
The £100 consultation fee for other treatments such as Wrinkle Reduction, Dermal Fillers, Sculptra and Obagi will be deducted from the total cost of your treatment. If the treatment does not take place on the day the £100 consultation fee does not become refundable/deductable.
1.5
If the consultation/treatment appointment is cancelled the following charges will be applied:
| Working Days prior to treatment Appointment | % of refund |
| 7 days - 5 days | 100% |
| 5 days - 3 days | 90% |
| 3 days - 2 days | 50% |
| 1 day - same day | 0% |
| Non Arrival on the day of appointment | 0% |
1.6
Cancellation charges will not apply if the consultation date is re-arranged to another day, availability permitting, amended once free of charge. Cancellation policy will apply to the date of the original appointment and not the re-arranged date.
1.7
If You By Design cancels your appointment, a full refund will be provided onto the card that was used to pay for the consultation.
1.8
Additional consultations will be charged at a non refundable rate of £100.
1.9
All patients are to complete and sign a medical history form prior to the consultation taking place. It is the patient's responsibility to disclose all medical history to the Practitioner however insignificant it may seem.
1.10
All patients having a Vaser consultation are to read and sign the Vaser Information including possible risks and side effects prior to the consultation taking place. These can be discussed further during the consultation.
1.11
All patients who have any aesthetic treatments are to read through the product information and sign the consent form as instructed prior and every time a treatment takes place. All patients will be sent the aftercare instructions via e-mail along with their appointment confirmation and given a copy on the date of their treatment.
1.12
All past aesthetic patients will be asked to sign a declaration confirming that their medical history has not changed since the day of completion. It is the patient's responsibility to inform the Practitioner of any changes to their medical history however insignificant it may seem. The Practitioner reserves the right to ask for re-completion of a patient's medical history at any time.
1.13
Full payment is required by debit card or credit card on the day of booking your consultation, credit will not be given.
2. Vaser Booking & Payment Conditions
2.1
Confirmation of the cost of your procedure will be sent to you in writing via e-mail following your consultation.
2.2
If you would like to book your procedure, written confirmation from you is required. Once confirmation has been received, a date will be agreed and confirmation of your procedure will be sent via e-mail. The confirmation will include an invoice for payment. A £1,000 non-refundable deposit must be paid on the day of confirmation if paying by debit or credit card. If paying via bank transfer this must be received within 3 working days from the date of the confirmation e-mail. If the deposit is not received within 3 working days the treatment date will be cancelled. Refer to 2.5
2.3
The outstanding balance is to be paid 14 working days prior to your procedure date. Payment can only be accepted via bank transfer or debit card. Refer to 2.6
2.4
If there are less than 14 working days prior to your procedure, the full balance is to be paid. Full payment must be received within 3 working days. Payment can only be accepted via bank transfer or debit card. Refer to 2.6
2.5
Debit cards and all major credit cards are accepted other than American Express. Please note there is no admin fee for debit cards but credit cards will incur a 3% admin fee when using to pay the £1,000 deposit, as indicated. All non UK based/foreign cards will incur a 4% admin fee as indicated. The outstanding balance can only be paid via bank transfer or debit card.
| 0% admin fee on debit cards | Total payable = £1,000 |
| 3% admin fee on major credit cards | Total payable = £1,030 |
| 4% admin fee on all non UK based/foreign cards | Total payable = £1,040 |
2.6
Full payment is required, credit will not be given.
3. Vaser Cancellations and Refund Conditions
3.1
If the £1,000 deposit is not received within 3 working days the confirmed treatment date will be cancelled.
3.2
If the remaining balance is not received 14 working days prior to your procedure date this will result in your procedure being cancelled and your deposit lost.
3.3
Should you want to cancel your procedure, cancellations must be put in writing. Cancellation charges will apply. Refer to 3.4
3.4
The following cancellation charges will apply, minus your deposit. Refunds if applicable will be made by bank transfer or refunded onto the debit card you originally paid with minus your deposit within 14 working days from the date of cancellation.
| Working Days Prior to Procedure Date | % of refund - minus deposit |
| 14 days | 100% |
| 13 days - 11 days | 90% |
| 10 days - 9 days | 50% |
| 8 days - 7 days | 75% |
| 7 days or less | 0% |
3.5
If you do not cancel in writing, and do not arrive on the day of your procedure, this will be considered as cancelled. Cancellation charges will be applied, refer to 3.4
3.6
If you do not arrive on time for your procedure, as confirmed within your confirmation e-mail, your procedure may be cancelled. Cancellation charges and/or a minimum £1,000 will apply; the exact cancellation charges will be confirmed on the day. A new date for your procedure will be organised once cancellation charges have been paid via bank transfer or debit card.
3.7
If you need to change the date of your procedure, you are to notify us in writing immediately. Please note your original deposit will be lost and you may be required to pay an additional £1,000 to cover cancellation costs and confirm the amended date. These additional charges will be confirmed and will be dependent on the amount of notice we receive. If your procedure is taking place 7 days or less from the date of being notified, additional charges will be applied.
3.8
If You By Design's Practitioner has to cancel your procedure for medical reasons which were not disclosed at your consultation, cancellation charges will be applied, refer to 3.4, 6.2, 6.3 and 6.4
3.9
Should You By Design have to cancel your procedure for reasons other than medical you will be refunded in full via bank transfer or on the debit card used, including your deposit, refunds will be made within 14 working days of the cancellation date.
4. Vaser – Procedure Confirmation & Conditions
4.1
Written confirmation of your procedure will be sent and will include the following details:
• Date and time of your Procedure including the clinic location.
• Medical History Form – to be received from you fully completed at least 14 days prior to your procedure.
• Pre Op & Post Op Guide – must be read and adhered to by you prior to your procedure.
• Blood Test Request – to be completed at least 7 working days prior to your procedure.
• Invoice for Treatment (please see full terms in 2. Vaser Booking & Payment Conditions)
• You By Design's Terms and Conditions
4.2
Further confirmation of your procedure will be sent to you at least 14 to 7 days prior to your procedure and will include the following details:
• Pre & Post Op Guide – must be read and adhered to, prior to and after your procedure.
• Procedure Consent - including Risk's and Side Effects
5. Vaser – Aftercare Conditions
5.1
All aftercare sessions must be attended as instructed by the Practitioner. The aftercare will take place on consecutive days. Confirmation of your aftercare appointments will be included within your Pre and Post Op Guide. NB. You may require more aftercare sessions than originally instructed and as discussed during your consultation. All extra aftercare sessions are to be paid for prior to them taking place. Payment for the sessions can be made via credit card, debit card or bank transfer. An invoice will be sent confirming the total amount. Refer to 2.6
5.2
Any aftercare sessions that are cancelled or you do not arrive for, payment for that session will be forfeited and another aftercare session must be organised and paid for. It is imperative you complete all aftercare sessions as agreed. The aftercare is imperative to your result. Refer to 2.6
6. Vaser - Blood Test Conditions
6.1
If applicable, Blood Tests must be completed at least 7 working days prior to your procedure.
6.2
The results of your blood test will be sent to the Anaesthetist along with your completed Medical History. The Anaesthetist and Doctor will evaluate your results. If the Anaesthetist feels your blood results are out of their operative ranges this will be discussed with you. You may require further tests and your procedure date may have to be amended to an alternative date or cancelled, see 6.3 and 7.2.
6.3
If your procedure is cancelled due to your Blood Test results and this information should have been disclosed at your consultation and on your medical history form, cancellation charges will be applied, refer to 1.9 and 3.4
6.4
If after having further blood tests and the operative ranges have not changed, You By Design will cancel your procedure and refund you as per our cancellation terms, refer to 3.4
7. Vaser - Included within your Vaser Fee
7.1
All of the following is included within your Vaser Fee, except where indicated;
7.1.1 The procedure and the expertise of the Practitioner completing the Procedure
7.1.2 Pre Op Blood Test (Certain procedures only)
7.1.3 Theatre Booking including surgical supplies and other various consumables
7.1.4 The Theatre Staff
7.1.5 Post Procedure care with a specially trained nurse including a choice of a two course lunch
7.1.6 Post Procedure antibiotics and painkillers
7.1.7 Overnight stay at Queen Anne Medical Centre (Procedures 4 hours plus only)
7.1.8 Two Elastic Support Garments
7.1.9 Sponge Garment (Vaser Mid-def and Vaser Hi-def patients only)
7.1.10 4D Vest (Vaser Hi-def patients only)
7.1.11 Aftercare Sessions
7.1.12 Three Post Operative Appointments with your Practitioner
7.2
If any of the listed additional items are required, these will be charged for separately, refer to 2.6;
7.2.1 Additional Pre Op Blood Tests
7.2.2 Post Op Blood Tests
7.2.3 Additional Prescription
7.2.4 Additional Elastic Support Garment(s)
7.2.5 Additional 4D Vest
7.2.6 Additional stay at Queen Anne Medical Centre (may be charged directly by Queen Anne Medical Centre)
7.2.6 Further Aftercare Sessions
8. Vaser - The Result
As with all surgical procedures there is a possible risk of complications despite the highest standard of care which will be provided to you by the Practitioner and the Medical Centre/Hospital. The majority of complications are uncommon or rare. It is essential before you have your procedure you fully understand the risks and side effects. The Practitioner will always discuss and explain these with you prior to the procedure. No guarantees can be provided against the complications that could possibly occur. Please note our Practitioner; Dr Grant Hamlet has low complication rates, something he and the medical centre/hospital are very proud of.
The possible side effects and risks will be discussed with you prior to the procedure. A copy of the the possible risks and side effects will have been given to you prior to your consultation and procedure; these are available at any time following your consultation. If you would feel more comfortable discussing these again with your Practitioner prior to your procedure a second consultation will be provided free of charge.
During your consultation your Practitioner will ensure you are told of the realistic results ensuring that your expectations are not too high. Therefore You By Design will be unable to offer you a completely free repeat procedure if you feel the results are disappointing. Please note you will need to allow suitable time for healing and settling; up to 6 months and in some cases 12 months. After this time, and as long as you adhered to all of the pre and post op instructions, attended all post operative appointments including aftercare sessions, the Practitioner will discuss the options available to you. Further treatment will only be provided if it will provide significant improvements. No extra fee by You By Design for the Practitioner will be applied but all anaesthetic and hospital fees will apply.
However, in the unlikely event your result requires an adjustment and your Practitioner agrees that the results obtained could be improved upon; you will be offered a second procedure with no fee from You By Design. Suitable time must have passed following your procedure, the entire pre and post op instructions must have been adhered to, you attended all post operative appointments including aftercare sessions. Please note the anaesthetist fee and the hospital fee will apply. If the Practitioner can resolve the result under a local anaesthetic which will reduce these fees, this option will be offered.
The result of your Vaser procedure will be assessed at each of your three follow up appointments with your Practitioner; first appointment within the first 7 days, second appointment within 1 month and the third appointment within 3 months. Further follow up appointments will be organised free of charge if deemed necessary.
Please note You By Design will not waive the Practitioner's fee if any of the following were not adhered to:
• If any medical history was not disclosed at the time of the consultation
• If any or all of the pre operative instructions were ignored or not adhered too
• If any or all of the post operative instructions were ignored or not adhered too
• If any of the aftercare sessions were not attended and an additional session was not booked and attended
• Additional aftercare sessions were not had despite advice from the Practitioner and the Aftercare Therapist
• If any of the aftercare sessions were completed by somebody other than the Practitioner or You By Design's Aftercare Therapist
• Any follow up appointments following your procedure were not attended
• Any physical injury out of You By Design's control
9. Product Purchases
9.1
OBAGI non prescription products are available to order from You By Design. Please ask for a full list of the products which are available to order. If you would like to place an order, please e-mail info@youbydesign.co.uk listing the products you would like. Please refer to 9.5
9.2
If you require any Prescription products, a consultation with one of You By Design's Obagi trained Practitioners must take place prior to ordering. Refer to 9.4
9.3
If you require further products and have been prescribed by one of You By Design's Practitioners the OBAGI 6-18 week course, please contact info@youbydesign.co.uk listing the products you require. You will be sent confirmation of the cost of each product once your request has been confirmed by the Practitioner. Once written confirmation from you has been received, full payment will be required and is to be paid via the telephone. You will be charged for postage and packaging, items will be sent recorded or special delivery. Please note until confirmation and payment has been received, the products will not be ordered. You will be sent an e-mail confirming payment has been made and your products have been ordered. Please note the products are non-refundable for hygiene reasons. Please refer to 9.5
9.4
Confirmation of the cost of each product will be sent to you via e-mail. Confirmation from you is required and full payment is to be made via the telephone; please refer to 9.5. You will be charged for postage and packaging, items will be sent recorded or special delivery. Please note until confirmation and payment has been received, the products will not be ordered. You will be sent an e-mail confirming payment has been made and your products have been ordered. Please note the products are non-refundable for hygiene reasons.
9.5
Full payment via debit card, credit card or bank transfer is required, credit will not be given.
